Our 30-day return policy
You may contact us to request a return within 30 days from the date your order is delivered. Please get in touch before sending an item back so we can review your request and provide return instructions.
Damaged, defective or faulty items
If an item arrives damaged, defective or faulty, contact us as soon as possible and tell us what happened. We will review the issue. If it is confirmed, you may choose a replacement item or a refund.
How to request a return or report a problem
- Contact our support team and select the option to submit an enquiry.
- Include your order number and the name of the item.
- Describe the problem or reason for your return request.
- For damage or a fault, attach photos where possible.
- Wait for our reply and follow the instructions before sending anything back.
We will review your request and explain the next steps. For a confirmed damaged, defective or faulty item, you may choose a replacement or refund.
Your rights under Australian Consumer Law
This 30-day policy does not exclude, restrict or change any rights or remedies available to you under Australian Consumer Law. Consumer guarantees and related remedies may apply beyond the 30-day return period.